Customer Support

We are committed to providing reliable, high-quality scale systems that can be deployed across a variety of industries. As part of that commitment, we provide exceptional technical support and customer service, including a web-based Knowledge Base so that answers to your questions can be answered quickly.

Technical Support

Call Technical Support at 330-425-0575 between 8:00 a.m. to 5:00 p.m. (EST) / After Hours Support available 5:00 p.m. to 8:00 p.m. (EST).

Technical Support Details

Our Technical Support Department is available by phone at 330-425-0575 during the hours of 8:00 a.m. to 5:00 p.m. (EST). After hours support available from 5:00 p.m. to 8:00 p.m. (EST) — leave a message and a member of our technical support team will call you back. Technical Support is also available by email at between 8:00 a.m. to 5:00 p.m. Self-help options available 24/7 in our online Knowledge Base.

Knowledge Base

Our Technical Support Department has created a Knowledge Base that is easily accessible.

Knowledge Base Details

Now you can get troubleshooting suggestions, and calibration and inspection guides whenever and wherever you may need them.

Go here to access our Knowledge Base.

Parts and Customer Service

For parts and general customer assistance, call 330-425-0561 between 8:00 a.m. to 5:00 p.m. (EST).

Parts and Customer Service Details

Our Customer Service Department is available during the hours of 8:00 a.m. to 5:00 p.m. (EST) to answer questions, order parts and to provide general assistance. Call 330-425‐0561 or email or

You can view and/or download our 2018 Parts Pricing Guide here

On-site Service and Repair

Need Service at your facility? Call LTS Scale toll-free at 844-425-0544 for a distributor near you!

On-site Service and Repair Details

Trained and experienced technicians are available nationwide to install and maintain your equipment, including (but not limited to) providing on-site service and repair as well as scheduled calibration and maintenance services. To find a distributor near you, call us toll-free at 844-425-0544 or email

LTS Scale Price Book

LTS Scale has added to its product line and updated pricing to assure that we are providing the industry's best products at competitive prices.

LTS Scale Price Book Details

Our new Price Book features the LTS Scale Legacy and High-Vis scale bases, as well as an extensive offering of new Indicators and a listing of available accessories. Complete scale systems are available for NTEP and non-NTEP applications in a variety of Class II, III and IV scale base options.

View and/or download the new Price Guide here.